Virtual Claims Book

Dear users, the Complaints Book is exclusively to the user’s dissatisfaction or dissatisfaction with respect to a service provided by INCREDIBLE TRAVEL S.R.L. The fields presented are mandatory in order to make your claim.

Business name: Incredible Travel SRL
R.U.C.: 20600794231
Address: Urb. Ucchullo | Spain Park C25 | Cusco
Claim: Disagreement related to products or services.
Complaint: Discontent regarding customer service.
Observations: Space reserved for actions taken by the provider:
* I declare to be the owner of the service and accept the content of this form, stating under a sworn statement the veracity of the facts described.
* The formulation of the Claim does not prevent recourse to other dispute resolution channels nor is it a prerequisite for filing a complaint with INDECOPI
* The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty (30) days more, prior communication to the consumer.
* We inform you that, in order to properly process your complaint or claim, your data will be collected in our customer data bank, corresponding to the company of our group that operated your flight or provided the service subject to complaint or claim. Your personal data will be treated confidentially and under security measures, and will be stored for the time necessary to assist you.