General Conditions of the Contract of Our Programs - Tours

  1. The price:

The price of the trips contracted on the Incredible Travel website is established based on the services and dates selected by the user, and will depend on the number of people included in the reservation. 

It is the responsibility of the user to review the sections of the offer “the price includes” and “price does not include”, before completing the purchase process. These accurately detail all the services included in the reservation.

  1. Requests for cancellation and modification by the User

2.1. Cancellations

In the event that the User wishes to request the cancellation of his reservation, he must send an email to the address: 

If there are specific cancellation conditions for a specific trip, they will be indicated in the “conditions” section of the offer. If there are no specific conditions, the cancellation fees established below will apply.

  1. Management fees, corresponding to 10% of the total amount of the reservation.
  2. Cancellation expenses, if any, corresponding to the total cancellation costs that suppliers impose.
  1. 2. Modifications

In the event that the User wishes to request a modification in relation to the dates or people included in his reservation, he must send an email to the address: reservas @

Applications received will be processed from the time the reservation is made up to seven days before the start of the trip.

Incredible Travel will take the necessary steps with the hotel or service provider included in the reservation, and will inform the user if it is possible or not to make the requested modification. E l User shall pay the additional costs arising from justified the requested change.


3.1.- Cancellation by us:

I ncredible Travel S . R . L. Reserves the right to cancel a program in the event of any of the following circumstances:

Disruption of the customer to make the pre – payment of as agreed with our travel agent that contacts (depending on the reserved program) before the departure. In this case, the client will not be entitled to a refund of the deposit.

Force Majeure: Inability to operate the program due to unusual or unforeseen circumstances beyond Incredible Travel’s control. That is to say. Delays in departures on travel itineraries caused by technical problems, weather conditions, overbooking or closing of a hotel, strikes, riots, decisions of state governments or tourism organizations that alter the itinerary, the length of time spent in a city or even omitting a city or part of the itinerary due to the local situation.

In such cases, Incredible Travel S . R . L. Will propose viable solutions to operate the comparable travel plan or program. If any of the circumstances mentioned above occurs during the course of the visit, we reserve the right to alter the scheduled itinerary accordingly and no compensation will be paid. We will use reasonable efforts to provide you with reserved program arrangements, although changes may occur. If they are significant we will see, if possible, we will inform you before the departure date.

Again, we will offer comparable alternative arrangements. All the additional expenses derived will be at the expense of the client. Please note that I ncredible Travel will not be responsible for reimbursing the additional expenses incurred by the client in preparation for the tour, this including international tickets, allocation of miles used and fees, cost of visas, vaccinations, vaccinations, among others.

3.2.- Alterations by you:

If the client requests any modification in the initial travel regime once the reservation is confirmed, without penalty for modification it will be payable unless the program changes its nature significantly. At the request of additional services , such as train or program tickets , etc., I ncredible Travel will charge an additional for each service requested. If, as a consequence of the modification, I ncredible Travel should have to bear communication and other significant expenses, these would be the responsibility of the client.

If modifications are requested after the start of the tour, I ncredible Travel will make every effort to implement them, but we cannot guarantee that this will be possible. In the case of making such a modification, the client will be responsible for the cancellation / retention costs that may be received for the previously booked service and for the costs incurred by I ncredible Travel in the attempt to ensure any revised provision.

3.3.- Cancellation by you:

In case of cancellation by the client, the latter must be notified to Incredible Travel, by email ( . Please note that the program deposit is non-refundable (it will depend on the advance with which you notify us) . This notification will only be considered as given in the email receipt, since we can only act upon receipt of this. Please indicate the reason for the cancellation.

3.4.- In custom programs:

If the cancellation notification is received more than 60 days before departure, the client will lose 10% of the pre-payment. For notifications received within 60 days of departure, the cancellation fees are as follows:

60 to 31 days: 50% of the pre-payment price.

30 to 16 days: 75% of the program price.

15 for the day of departure 100% of the program price.

3.5.- For walks and expeditions:

If the cancellation notice is received more than 30 days before departure, the customer will only lose the deposit. For notifications received within 30 days of departure, the cancellation fees are as follows:

30 to 16 days: 75% of the program price.

15 for the day of departure 100% of the program price.

Cancellations received Friday for program departures that weekend (Saturday, Sunday or Monday) will be treated as days of departure cancellation. We cannot give any compensation or reimbursement for meals, rooms, excursions, etc. not taken, when these are included in the price of the excursion.

There will be no refunds made for canceled or unused services at all.

All reimbursement expenses derived from a cancellation on your part, will not be assumed by INCREDIBLE TRAVEL.

3 – Cancellation and modification of the trip by the organizer

3.1. Modification of the trip by the organizer

  1. Before departure, Incredible Travel may make the changes that are necessary for the good end of the combined trip and that are not significant. The necessary changes are considered to be significant if they prevent the realization of its purposes according to their general or special characteristics. 
  2. In the event that Incredible Travel is forced to make significant changes, it will immediately inform the User. The latter may choose between accepting the contract modification specifying the variations introduced and their impact on the price, or terminating the contract. The consumer must communicate the decision taken to the agency within three days of the notification of the modification. If the consumer does not communicate his decision within the indicated period, it will be understood that he opts for the resolution of the contract. 

3.2. Cancellation of the trip by the organizer

1. The cancellation of the trip, for any reason that is not attributable to the consumer, gives him the right to terminate the contract with the rights provided in these General Terms of Use.   
2. If the cancellation of the trip is communicated within the two months prior to departure, Incredible Travel must pay the consumer compensation based on the time remaining for departure, which will be:    
  1. 5% of the price of the trip if it occurs more than 15 days and less than 2 months in advance.
  2. 10% of the price of the trip, if it occurs in advance between 15 and 3 days.
  3. 25% of the price of the trip, if it occurs within 48 hours prior to departure.

There is no obligation to indemnify in the following cases:

  1. When the cancellation of the trip is due to reasons of force majeure. Abnormal and unpredictable circumstances beyond the control of Incredible Travel are causes of force majeure, the consequences of which could not have been avoided, despite having acted with due diligence.
  2. Lack of presentation on departure

There will be a lack of presentation on departure if the consumer does not communicate his wish not to carry out the trip and does not appear at the time and place provided for departure.

In this case, he loses the right to return the amounts delivered and continues to be obliged to pay those that are pending payment.

If the lack of presentation takes place due to force majeure, the consumer will have the right to have the amounts delivered returned, except for the management costs and the cancellation costs of the reservation at that time.

For these purposes, and without limitation, the death, accident or serious illness of the consumer or of any of the people with whom he lives or any similar event that prevents him from participating in the trip and communicating to the agency that impossibility before departure.

  1. Voluntary changes and early return

In the event that the client, once the trip has started, voluntarily requests any modification of the contracted services ( eg night stay, hotel changes or itineraries ) the prices of the tourist services may not correspond to those published in the offer. that led to the recruitment. Carrying out this type of management will entail minimal expenses depending on the type of offer. Consult in each case. 

In this case, transfers between hotels will be borne by the client, and the client must also pay the management costs, as a result of the processing of the new reservation made, or the change of the requested flight.

In the event of leaving the establishment before the contracted date due to force majeure, Incredible Travel does not undertake to make any return.

  1. Passports and visas

It is the user’s responsibility to check that the personal and family documents of all passengers ( including children ) are in order and comply with the period of validity. In the case of a passport, visa or national identity document, the user must verify the requirements of the regulations of the country to be visited. They will be on their own obtaining the passport or any other required requirement. C ustomers must consult with consular offices or agencies the entry requirements to Peru . 

In case the documentation is rejected by an authority or the entry to the country is denied due to not fulfilling the requirements or not possessing it, Incredible Travel will not be responsible for the additional expenses nor will it refund the price of the trip. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority, as long as the children do not travel with their parents.

Documentation necessary for your trip.

You must include the name and surname of the passengers as they appear on your documentation (DNI, Passport).

It is the responsibility of each passenger to ensure they have valid travel documentation that meets the requirements of the airline, immigration and authorities in Peru .

Please note that:

-It is required to carry a valid travel document to all passengers traveling (including babies and minors)

-To guarantee compliance with all regulations, passengers must carry a valid passport (and visa, if applicable) or a national ID document issued by their government . The passenger will be responsible for the fines, penalties or expenses that are a consequence of the breach of this requirement.

-Resident cards, driving licenses, family books, maritime identification books, a police report (issued in case of loss of the travel document or theft), military identification cards, among others, NO they will be accepted as valid documents. Identifications with expired or damaged photographs will not be accepted.

We recommend that you contact the appropriate authorities so that the minors traveling in your reservation have their own documentation to travel .


For the purposes of air service, minors are considered to be those passengers who are not 18 years of age on the date of the flight. Within minors, they are classified into several groups:

– Babies: They are those passengers who have not yet reached 2 years of age on the date the flight is made. They do not occupy a seat in any type of transport and travel accompanied by an adult, paying a variable percentage of the adult rate.

– Children: They are those passengers who have already reached the age of 2 but are not yet 12 years of age, on the date of departure of the flight. They occupy a seat s and pay a variable percentage of the adult rate.

– Youth: Those passengers whose age is between 12 and 18 years of age still unfulfilled in the departure of the v ravel . They occupy a seat and pay the adult rate.

As a general rule, minors travel accompanied by an adult. Incredible Travel will not manage trips for unaccompanied minors.

Minors traveling accompanied by an adult:

As a general rule, scheduled airlines generally accept for each adult passenger a maximum of:

A baby.

A baby and a child under 5 years old.

Two children under 5 years old.


In order to fly accompanied by minors in the rest of the cases, it is advisable to expressly consult the airline before making the reservation in order to confirm whether or not it is feasible.

7 . V iajes Adventure

All mountain activities carry risks. The guide will be in charge of managing them to maximize the safety of the participants but can never guarantee it completely.

The responsibility of the client to inform the company of any type of allergy, injury or illness that he has had and that may affect him during the activity. It is also the client’s responsibility to attend to the guide’s instructions, and act on the guide’s instructions.

The guide / provider may decide to suspend the activity before its start for meteorological reasons up to 24 hours prior to the activity, in this case the client will have the right to reserve other dates at the same price. 

8 . Claims

Incredible Travel recommends the User that if he wishes to make any claim for the non-execution or incorrect execution of the Contract, he first go to the hotel or the supplier on site, exposing his complaints within 24 hours after arrival.

If you have not received an adequate response to your claim, we recommend that you send it in writing to the hotel or supplier, and also send a copy to Incredible Travel to the following email address: 

The consumer may make written claims for non-execution or poor execution of the contract before Incredible Travel within a maximum period of 30 days, counting from the date on which the trip was to end.